Frequently Asked Questions

Simply contact us through our website or give us a call. We'll check service availability at your location and schedule an installation appointment.

We provide all necessary equipment including a router as part of your service plan. Our technicians will handle the complete installation.

We offer flexible terms to meet your needs. Contact us to learn about our current plans and contract options.

You can pay your bill online through our payment portal, by phone, or by mail. We accept major credit cards, debit cards, and automatic bank transfers.

Our local support team is here to help. Contact us during business hours and we'll work to resolve any issues quickly.

Our speeds vary by plan and location. We offer plans ranging from 25 Mbps to 100+ Mbps. During your site survey, we'll determine the best speeds available at your specific location.

Yes! We provide dedicated business internet solutions with higher speeds, priority support, and service level agreements tailored to your business needs.

Most residential installations are completed within 2-4 hours. We'll schedule a convenient time that works for you and our technician will handle everything from mounting equipment to testing your connection.

Our residential plans include generous data allowances suitable for streaming, gaming, and working from home. Contact us for specific details about data policies for each plan.

Absolutely! You can change your plan at any time. Simply contact our support team and we'll help you switch to a plan that better fits your needs.

Our network is designed to handle Colorado's weather conditions. While severe storms may occasionally affect service, our team monitors the network 24/7 and works quickly to restore any outages.